General

What is Nalpha?

Nalpha.com is a store where you can buy items from our select assortment of digital goods from video games. Currently we sell skins for CS:GO.

What are the prices in?

The currency seen on our product pricing is Credits.

What is Credits?

Credits is what you spend to purchase goods from our store. You purchase Credits from us, then spend the Credits in the store.

How much does a Credit cost?

A Credit costs €1

How do I pay for skins?

First you have to purchase Credits from us. Then you will be able to spend those Credits in the store by purchasing an item. After purchasing an item or items, the corresponding Credit amount will automatically be deducted from your account.

How do I purchase Credits?

This can be done here: Buy Credits. After successfully paying for the Credits, they will automatically be added to your account.

How fast will I get my skins?

It can take up to 8 days. This is due to Valve’s Trade Restrictions added in 2016. You can read more about it here: Trading and Market Restrictions.

Do I need a Steam account to receive the skin?

Yes. CS:GO skins are stored on Steam accounts. In order for us to deliver the skin(s) you’ve purchased, you need to have a Steam account that’s eligible to trade.

How do I request a refund?

You can request a refund by submitting a ticket. You can do that by sending us an email. Our email is: support@nalpha.com. Before submitting a refund request, please read our Refund Policy.

Is this website legit?

Yes. Nalpha.com is a legitimate website. Nalpha.com is run and operated by Nalpha OÜ, a registered company in Estonia (organization number: 16637449). You can check our Trustpilot page here. You can also read more about Nalpha here.

Can I send a gift to a friend?

Yes. You can send Credits to your friend’s Credits account through the Credit trade page.

Account

How do I download my own data?

You can submit a request to see your own data by sending us an email or opening a support ticket. You will receive a downloadable .zip file with your data. Important: if you request your data, it will not be deleted from Nalpha’s servers. To request erasure, look question below.
Important: Your data file might not contain the changes made to your data between the request and the archive creation.
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How do I delete my account?

You can request account erasure by sending us an email or opening a support ticket. Your data will be erased as per GDPR Article 17.
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